Hfive Terms and Conditions – Official Platform Usage Guidelines

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("Member" or "User") and hfive ("Platform", "We", "Company"). By accessing, browsing, registering, or using any part of the hfive platform via our website, mobile app, or any other digital channel we provide, you automatically and unconditionally agree to be fully bound by these Terms and Conditions.

If you do not agree with any part of these Terms & Conditions, you are required to stop using the hfive platform immediately. Continued use of our platform following any changes to the terms constitutes your acceptance of those changes.

Hfive reserves the right to amend, update, or replace these Terms and Conditions at any time without prior notice. It is your responsibility to review this document periodically to ensure you are always aware of the latest applicable version.

The hfive platform is restricted to individuals who meet the following eligibility requirements. By registering an account, you confirm that you:

• Be at least 18 years old or have reached the age of majority under the laws of your country or territory of residence, whichever is higher.
• Not be located in any country, territory, or jurisdiction where the use of online gambling platforms is prohibited or legally restricted.
• Registering and using your hfive account in a personal capacity — not on behalf of any third party.
• Not have been diagnosed or identified as suffering from untreated compulsive gambling disorder.
• Providing accurate, complete, and up-to-date information during the registration and KYC verification process.

Each member is only permitted to hold one (1) active account only on the hfive platform. Multiple account registrations by the same individual are strictly prohibited and may result in the closure of all associated accounts without any refund.

During registration, you are required to provide complete and accurate information, including your full name, date of birth, a valid email address, and an active mobile number. This information is used for identity verification (KYC) and account security purposes.

• Your account password must be strong, unique, and never shared with anyone.
• Hfive will never ask for your password via email, SMS, or any other communication channel.
• You are solely responsible for all activities that occur within your account.
• Any unauthorised access must be reported to the hfive support team immediately.
• Two-factor authentication (2FA) is available and strongly recommended for added security.

Hfive reserves the right to request additional verification documents at any time as part of our ongoing KYC process. Failure to provide the requested documents within the stipulated timeframe may result in the temporary suspension of your account.

Hfive supports a wide range of secure and integrated payment methods for the convenience of members in Malaysia, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and crypto assets such as USDT. All financial transactions are protected with 256-bit SSL encryption.

Deposit-related conditions:

• Minimum and maximum deposit amounts are clearly stated on the platform's deposit page.
• Deposited funds must originate from an account or payment method registered in the member's own name.
• Hfive does not accept third-party deposits on behalf of other members.
• Successful deposits will be credited to your account within seconds to a few minutes, depending on the payment method.

Withdrawal-related conditions:

• Withdrawals may only be made to a bank account or payment method that has been verified under the member's name.
• Withdrawals are typically processed within 15 to 60 minutes after approval.
• Hfive reserves the right to place withdrawals on hold for security review or AML compliance purposes where necessary.
• Any attempt to withdraw funds obtained through fraud or misconduct will be blocked and reported to the relevant authorities.

Hfive offers a wide range of attractive bonuses and promotions to members, including welcome bonuses, reload offers, cashback, and loyalty programmes. Each promotion is subject to specific terms and conditions stated on the respective promotions page.

• All bonuses are subject to wagering requirements that vary depending on the promotion type.
• Bonuses cannot be directly converted to cash unless the specified wagering requirements have been fully met.
• Only one bonus may be activated at a time unless otherwise stated.
• Hfive reserves the right to void any bonus if there is evidence of abuse, fraud, or system manipulation.
• Members who open multiple accounts to unlawfully exploit promotions will be permanently banned from all future offers.

All games offered on the hfive platform — including video slots, Live Casino, sports, e-sports betting, and table games — are powered by a Random Number Generator (RNG) independently verified by recognised third-party audit bodies. This ensures every game outcome is fair, random, and free from manipulation.

• Game results are final once completed and cannot be disputed without solid technical evidence.
• In the event of a technical disruption during an active game, hfive reserves the right to void the round and return the wagered amount to the member.
• Hfive is not responsible for any losses incurred due to internet connection disruptions on the member's end.
• Minimum and maximum betting limits for each game are clearly displayed within the game interface.
• Any attempt to use unauthorised software or methods to influence game outcomes is strictly prohibited.

Hfive members are required to use the platform in a responsible, respectful, and lawful manner. The following conduct is strictly prohibited and may result in immediate account closure:

• Fraud, money laundering, or any other illegal financial activity.
• Use of bots, unauthorised artificial intelligence, or any automated tools to play or place bets.
• Collusion between members to manipulate the game system.
• Threats, harassment, or abusive language directed at hfive staff or other members.
• Sharing your login credentials with others or allowing third parties to access your account.
• Any attempt to exploit software bugs or system vulnerabilities.

Hfive reserves the right to suspend or close any member's account at any time, with or without prior notice, under the following circumstances:

• Violation of any part of these Terms & Conditions.
• Failure to complete the KYC verification process within the stipulated timeframe.
• Providing false or misleading information during registration.
• Voluntary account closure requested by the member.
• Suspicious activity or suspected involvement in money laundering.
• Upon instruction from a relevant regulatory body or legal authority.

If your account is closed for reasons other than a terms violation, any valid remaining balance will be returned to you once the necessary review process is complete.

Hfive is committed to protecting the privacy and personal data security of all members. All information collected, processed, and stored by hfive is subject to our comprehensive Privacy Policy.

• Your personal data is used solely for platform operations, identity verification, and legal compliance purposes.
• Hfive does not sell or disclose members' personal data to third parties for marketing purposes without your consent.
• All data is stored on secure servers with industry-standard encryption.
• You have the right to request access, correction, or deletion of your personal data in accordance with applicable laws.

For more information on how we handle your data, please refer to Privacy Policy our complete.

To the extent permitted by applicable law, hfive and its affiliates shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from the use of or inability to use our platform, including but not limited to:

• Financial losses resulting from game outcomes or betting decisions.
• Service disruptions due to system maintenance, updates, or unforeseen events.
• Data loss resulting from technical failures beyond our reasonable control.
• Losses arising from unauthorised access to a member's account that are not attributable to hfive's negligence.

Hfive reserves the right to modify, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Material changes will be communicated to members via their registered email or in-platform notification at least 7 days before taking effect, except in cases of emergency or regulatory directives requiring immediate changes.

It is your responsibility to review these Terms and Conditions periodically. The date of the last update is always displayed at the top of this document. Your continued use of the platform after any changes take effect constitutes your acceptance of the revised terms.

These Terms and Conditions are governed by and interpreted in accordance with the laws of the jurisdiction in which hfive is registered and licensed to operate. Any dispute arising from or in connection with this Agreement shall first be subject to an attempt at resolution through good-faith mutual negotiation.

If a dispute cannot be resolved through negotiation within 30 days, both parties agree to refer the matter to binding arbitration in accordance with the procedures set by the relevant regulatory body.

For any enquiries, complaints, or feedback regarding these Terms and Conditions, please contact the hfive support team via live chat or our official email. We are committed to responding to every enquiry within 24 business hours.